Caren is a Care Pathways Platform that integrates advanced artificial intelligence and automation technologies to promote continuous and personalized health monitoring for users. Our solutions aim to optimize prevention, early diagnosis, and proactive follow-up, combining the expertise of healthcare professionals with cutting-edge technological resources.

Terms of Use

These Terms of Use, together with the Privacy Notice, govern the access and use of the Caren platform. By using our services, you declare that you have read, understood, and agreed to all the terms and conditions set forth herein.

DESCRIPTION OF SERVICES:

Caren offers innovative Care Pathways solutions, combining the knowledge of healthcare professionals with the power of intelligent technologies and automation. The platform provides continuous and integrated monitoring, assisting in the early identification of health changes and the implementation of preventive strategies. Our services include, among others, online consultations, care support, remote diagnostics, and ongoing follow-up, always aimed at improving users' quality of life. Caren acts as a facilitating environment, enabling professionals to offer their expertise with the necessary technological support, without assuming direct responsibility for the clinical services provided.

GLOSSARY:

Caren Platform: A digital environment that uses artificial intelligence and automation to offer integrated Care Pathways.

Care Pathways: An innovative approach that combines continuous monitoring, accurate diagnostics, and preventive interventions, utilizing advanced technological resources.

Healthcare Professionals: Specialists who use the platform to provide services, guiding and monitoring patients through digital tools.

Patients/Users: Individuals who use the platform to receive monitoring, follow-up, and support, benefiting from the technologies employed by Caren.

Dependents: Minor users or legally dependent individuals who must use the platform under the supervision of their legal guardians, who will assume agreement with these Terms and Policies.

USER RIGHTS:

Right to Privacy: Your personal data and information will be protected by strict privacy policies and security measures adopted by Caren.

Right to Transparency: You will receive clear and detailed information about the services, payment policies, terms of use, and any applicable fees.

Right to Security: The platform uses advanced protocols to protect your information, ensuring a secure environment against fraud and unauthorized access.

Right to Support and Assistance: Caren offers dedicated communication channels so that questions and issues can be resolved quickly and efficiently.

USER RESPONSIBILITIES:

Proper Use: Users of Caren are responsible for using the platform responsibly and in accordance with the guidelines of these Terms of Use, keeping their registration data accurate and up to date.

Ethical Conduct: Users must act ethically, respecting the rights and privacy of other users, patients, and third-party professionals involved. This includes not using the platform for illegal, defamatory, discriminatory, fraudulent, harmful activities, or for purposes other than those proposed by Caren.

Clear and Respectful Communication: Users are responsible for maintaining clear and respectful communication. This includes providing relevant information accurately, responding promptly to messages, and treating others with courtesy and respect.

Payments and Financial Agreements: Users are responsible for making agreed payments for contracted services within the established deadlines. It is also important to ensure that the payment information provided is accurate and up to date.

Data Security and Protection: Users must take necessary measures to protect their account access information, passwords, and personal data. It is the users' responsibility to keep this information confidential and to immediately notify Caren if they suspect any unauthorized activity on their accounts.

CAREN'S RESPONSIBILITIES:

Service Provision: Caren is responsible for providing a cutting-edge technological infrastructure that integrates artificial intelligence, automation, and continuous monitoring, facilitating Care Pathways.

Credential Verification: Although Caren performs basic verifications of registered professionals, it is the user's responsibility to confirm the credentials and experience of the chosen specialists.

Data Protection: Caren commits to adopting reasonable measures to protect the data and information provided by users, in accordance with applicable data protection laws. The company also commits not to share users' personal information without due consent, except when required by law.

Technical and Operational Support: Caren strives to provide support and assistance to users regarding the use of the platform, addressing questions and resolving technical issues. User support may be provided through communication channels designated by Caren, such as email or chat.

Platform Security: Caren is responsible for adopting appropriate security measures to protect the platform against unauthorized access, cyberattacks, or other threats. However, users must also take responsibility for protecting their access information and exercising security precautions when using the platform.

Continuous Improvement: Caren commits to continuously seeking to improve the platform, taking user feedback into account and implementing updates and enhancements that may benefit the user experience.

INTELLECTUAL PROPERTY:

Intellectual Property: All content and materials present on the Platform, including texts, images, graphics, logos, icons, audio, videos, software, design, and any other elements, are protected by international intellectual property laws and agreements, including copyrights, image rights, trademarks, patents, software, and all other relevant intellectual properties. These rights belong to Caren or third parties who have authorized their use by the company.

Restricted Use: It is prohibited to copy, reproduce, modify, distribute, transmit, display, publish, sell, license, or exploit any content from the Caren Platform without prior written authorization from the company or the holder of the intellectual property rights.

Reporting Violations: If users identify any content on the Caren Platform that infringes their intellectual property rights, they may contact the company to report the violation. Caren commits to investigating the reports and, if applicable, taking appropriate measures, such as removing the infringing content.

Caren recognizes the importance of protecting intellectual property and is committed to respecting the copyrights and other intellectual property rights of third parties. Users must act responsibly and ethically, ensuring that the content they share does not violate these rights.

USER REGISTRATION:

Caren makes its services available to both individuals and legal entities duly registered with the competent authorities and with the legal capacity to contract such services. It is important to note that individuals lacking this capacity, including minors and those temporarily or permanently barred by Caren, are not authorized to use the services. Users must be aware that civil legislation provides for penalties for non-compliance with these conditions.

Caren reserves the right, at its sole discretion, to delete a user's registration if it is determined that the user's conduct is or will be harmful or offensive to other users, Caren, its employees, or third parties. This measure aims to ensure a safe and respectful environment for all involved in the platform.

Caren may verify the professional records of healthcare professionals with their respective regulatory bodies but does not guarantee the accuracy or truthfulness of the information provided by them. Users agree to release Caren from any liability arising from professional services contracted through the platform. Caren reserves the right to restrict platform use in cases of non-payment for services by healthcare professionals.

Profile Creation: Upon contracting the services, the user will have a profile on the platform, providing relevant identification and qualification information.

Identity Verification: Caren may request healthcare professionals to provide proof of identity through valid official documents. This verification is conducted to ensure the platform's security and reliability.

User Responsibility: By registering on the platform, the user agrees to comply with all obligations and responsibilities established in Caren's Terms of Use, as well as applicable laws, rules, and regulations.

PAYMENT SYSTEM:

Compensation for the use of services offered by Caren is made by healthcare professionals, who choose the plan that best suits their needs.

The payment terms and plan duration will be presented at the time of contracting and will remain in effect throughout the commercial relationship.

PROHIBITIONS:

It is expressly prohibited to reproduce, duplicate, copy, sell, resell, or commercially exploit any content from Caren without prior written consent from the platform's owners. Additionally, the use of data mining techniques, robots, or other data collection and extraction tools to extract, whether individually or repeatedly, any significant portion of Caren for reuse is strictly prohibited. Users acknowledge and agree that violating these restrictions may result in legal action and liability for damages.

RELATIONSHIPS WITH THIRD PARTIES:

Caren may provide links to other websites; however, this does not mean that these sites are owned or operated by Caren.

As it has no control over these sites, Caren is not responsible for their content, practices, or services offered.

The presence of links to other websites does not imply a partnership, supervision, complicity, or solidarity between Caren and these sites or their content.

PENALTIES:

Caren reserves the right to suspend or terminate the access of any user who violates the terms set forth herein or compromises the security and integrity of the platform or its users. Such measures may be taken without prior notice to preserve the Care Pathways environment.

AVAILABILITY:

The Platform is available for use by the User "as is" and "as available."

Caren does not assume responsibility for implied warranties of merchantability, fitness for a particular purpose, or financial return. Furthermore, it does not guarantee that the Platform's services will be provided without interruptions or errors.

Users acknowledge that they assume all risks arising from the use of our Platform, which is their sole responsibility.

PLATFORM INTERRUPTIONS:

Access to the Platform may be interrupted, suspended, or temporarily intermittent without prior notice due to system or server failures, maintenance, system changes, or reasons beyond Caren's control, without any compensation or remedy.

CHANGES AND DISCONTINUATION:

Caren reserves the right, at any time and at its sole discretion, in accordance with its commercial availability, to change any aspect of the Platform, including its features or functionalities.

Likewise, Caren may suspend, cancel, or discontinue the Platform, in whole or in part, temporarily or permanently, with notice to users.

These changes will not constitute a breach of these Terms, nor will they entitle users to compensation or penalties, except for the obligation to refund any amounts paid in advance.

PERSONAL DATA:

To ensure the quality of the Platform and allow users to obtain results quickly and securely, it is necessary to provide personal data, as established in the Privacy Notice.

MODIFICATIONS:

Caren reserves the right to modify these Terms of Use at any time, as well as to change the appearance or operation of the Platform, without any obligation to users. These modifications will take effect immediately after being communicated via email or made available on the Internet, unless the updates to the Terms of Use specify otherwise.

It is understood that the user accepts the changes to the Terms if they do not object or continue to access the Platform normally.

NULLITIES:

If any clause of this document is deemed illegal, invalid, or unenforceable, in whole or in part, that portion will be considered not part of these Terms of Use, without affecting the legality, validity, and enforceability of the remaining clauses.

TERM:

These Terms of Use will take effect for each Caren user from their first access to the Platform and will remain in effect until their respective registration is deactivated, with responsibilities maintained during the period of use.

DISPUTE RESOLUTION:

These Terms of Use are subject to Brazilian law, and any disputes arising from them will be resolved in the jurisdiction of the São Paulo/SP District Court, which is deemed competent to settle any controversies, to the exclusion of any other jurisdiction, regardless of how privileged it may be or become. Whenever possible, priority will be given to attempts at resolution through conciliation or mediation.